General Mission 职责概述 Responsible for the high standards of cleanliness in all Public Areas during shift and visits all areas frequently during shift. 当班时确保公共区域的高度清洁并随时检查。 Main Responsibilities 主要职责 1. Responsible for cleanliness of all Public Areas during shift, including toilet rooms, Back of the house areas and outside. 当班时保证酒店前台与后台包括卫生间的公共区域及外围干净整洁。 2. Holds briefings with PA attendants and issues cleaning supplies. 同公共区域服务员开例会， 发放清洁用品。 3. Guides and monitors PA attendant work performance. 指导和监督公共区域服务员工作表现。 4. Trains new and existing staff consistently. 对新员工和现有员工不断进行培训。 5. Reports and follows up on any maintenance requirements in close co-operation with Engineering department, and ensure that they are remedied promptly. 同工程部密切合作，汇报并跟踪维修工作的进展，以便能及时完成维修任务。 6. Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition. 保证员工妥当使用和保养设备，并维持清洁设备干净和工作正常的使用状态。 7. Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed. 确保本部门的供应能及时补充到位，部门和酒店的规章制度都能遵守。 8. Checks so associates are neat and well presented at all times. Proper usage of chemical with minimum wastage. 员工能够正确使用化学药品， 尽可能减少浪费。 9. Responsible for strict key control. 负责钥匙的控制。 10. Schedules and supervises the scrubbing and shampoo of carpet /upholstery in his areas of responsibilities. 计划和监督员工定期清洗完成分管区域的地毯。 11. Inspect the public area regularly during shift. 每日巡查公共区域。 12. Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any problems and inform the supplier to change it in time. 负责鲜花和植物的状态良好，如需更换，报告行政管家通知花房更换 13. Ensure the PA storeroom is clean and that chemicals and tools are prepared well. 确保PA仓库干净整洁， 清洁用品和工具充足。 14. Maintains daily public area logbook, sign out and hand-over to following Supervisor. 填写好每日公共区域记事本，下班签离并同下一班领班交班。 15. Assumes other duties assigned by the Executive Housekeeper. 完成行政管家分配的其它工作。 16. Prevent and resolve grievances. 避免和调解抱怨。 17. Counsel staff and prevent work related problems. 与员工沟通避免与工作相关的矛盾。 18. Resolve disputes. 解决争端。 19. Discipline staff when necessary. 约束员工遵守纪律。 20. Check Housekeeping associate’s grooming, personal hygiene and appearance. 检查客房部员工的仪表，个人卫生和形象。 21. Assist with the preparation of associate duty rosters. 协助准备员工排班表。 22. Assist with associate training and development. 协助进行员工的培训和发展。 23. Provide ongoing advice and support to associate under your supervision. 给予所管辖的员工以不断的建议和支持。 24. Supervise associate performance. 指导员工表现。 25. Provide one to one instruction to associate members when required. 必要时对员工进行个别面对面指导。 26. Deliver high quality service to guests. 提供高品质的对客服务。 27. Ensure guest needs and reasonable requests are met. 确保客人需求与合理的要求被满足。 28. Seek opportunities to continually improve guest service, by reporting guest comments. 通过汇总客人的意见,寻找机会不断发展对客服务。 29. Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。 30. Promote the hotel and Sheraton products and services. 促销酒店与喜来登的产品与服务。 31. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施 32. Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全和紧急事件政策和程序。 33. Log security incidents and accidents in accordance with hotel requirements. 依照酒店要求记录安全日志和事故记录。 34. Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护。 35. Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 36. Carry out other tasks as directed by your supervisors. 完成你上级交待的其它任务。 JOB SPECIFICATION任职条件 1. Job Knowledge / Skill专业知识技能： Good knowledge for using chemicals and cleaning machine. 具有良好的清洁机器及清洁剂使用方面的技能。 2. Education教育： Min Senior Middle School. 至少高中学历。 3. Experience经验： Minimum 2 years to be PA attendant and 1 year PA Supervisor in Housekeeping department. 管家部2年以上公共区域服务员及1年公共区域主管工作经验。 4. Additional Skill required其它技能要求： Good supervisor to people and communication abilities. 良好的管理及沟通能力。 Can speak some English at least can read Event Order from Housekeeping GEAC. 能说简单的英文，能从管家部电脑上读懂宴会申请单。 其他要求 语言能力：英语-一般 计算机能力：良好 年龄要求：28-45岁 现居地：成都